Since the 30-day return period has passed for your order, we are unable to accept its return to process a refund. Our return and refund policies require that the return of an order be made within 30 days of its delivery, as indicated by its tracking information. The trimmer does not give a close shave like a razor, but it is safer and provides a comfortable experience while avoiding nicks, tugs, and ingrown hairs.
BALL TRIMMER BY MERIDIAN PLUS
It is important to note that both our Trimmer and Trimmer Plus can provide a very short hair look when used without the guard (guide comb). We're very sorry to hear you had a negative experience. Hi Mar Baq, Thank you for taking the time to share your feedback. Reply from Meridian Grooming 19 Sept 2023 I don’t have enough hair growth to try this product twice within a 30 days period so your return policy, again, like your company, is extremely predatory. Your return policy goes against the three month customer rights that I have for a product that is faulty. It’s not that it doesn’t cut it short, it’s that it doesn’t cut it at all unless I go through it a minimum of 10 times. You keep on changing what my issue is, which is that IT DOESN’T CUT THE HAIR. You don’t have to explain what your trimmer does, it’s a trimmer, I get it. My hair doesn’t grow that quickly so here I am stuck with this horrible product just because I wanted to give it a second chance.
The only reason it took me more than 30 days to send it back is because I wanted to give it a second chance. So be prepared to waste £100 for absolutely nothing. I contacted customer service and apparently I can’t do anything about it because it’s been more than 30 days (it’s been 38) and it’s opened. It doesn’t cut the hair, so you have to go through the same area at least 10 times to get close to even cutting a hair. With that said, we apologize for any inconvenience you experienced, and we’ll certainly forward your feedback to our customer experience team. We take your feedback to heart and will work tirelessly to improve the customer experience for everyone. We want to assure you that we have forwarded your information to the Amazon team once again, so they can investigate this matter thoroughly and resolve it as quickly as possible. We are sorry for the extended wait you have experienced while waiting for this issue to be resolved. After you've reached out to our support team, our team members forwarded all the information to the Amazon team, since we do not have access to your Amazon order. Looking into this we can see that you've purchased your trimmer through Amazon. Our support team will then provide further assistance and rectify the issue. If there are any issues with the trimmer, customers should report it to our customer support team and provide all the necessary information for the warranty. Our company offers a one-year warranty for our trimmers. Hi Maureen, We appreciate you taking the time to share a review and we're sorry to hear that your Trimmer stopped working. Reply from Meridian Grooming 27 Sept 2023
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